Issues With Receiving Activation Emails |
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If you use an on-line e-mail service such as Hotmail, Yahoo,
AOL or similar, please check your junk mail folder for the activation e-mail. If you do not receive the activation e-mail within a reasonable time,
check your spam filter settings. Under normal conditions and a reasonable
internet service you should receive the activation e-mail within 15 minutes of
registration. If however, you do not receive the activation e-mail, check your
spam filter settings and access our web site to re-send this email. You can re-send
the activation e-mail by going to the support section of the web site and
selecting reactivate account from the menu. Please help us to help you by:
Check the list below for
suggestions on how to
remedy issues with spam, bulk, or junk mail filtering. Internet Service Providers Some service providers filter messages based on content, subject line, or the sender's address and may put some legitimate e-mails into the junk mail or bulk mail folder. Please make sure "@clockabout.com.au" is added to your "approved senders" list or "white list" and/or in your "address book". Occasionally service providers will institute mail controls that can severely block incoming e-mail without your knowledge. The only solution to this problem is to contact your service provider for information on what triggers such blockages and make sure they understand you want to receive our e-mail. Spam Blockers/Filters and Email Software If you have recently installed new e-mail software or a new program to help defeat spam or junk mail, make sure you check the settings. The "defaults" are often much more restrictive than you may wish. You may like to try and reduce the filtering level to something more appropriate for your use. We have provided a general guide to some of the more common e-mail services below. If you have another type of e-mail account, you may find that it has similar settings for spam and junk mail filtering so check with your service provider or consult your help manual for further information. Hotmail Accounts Please check your "Junk email" folder. If you find our e-mail there, select the activation message and click "Not Junk." This will ensure future messages get through to you. Also to avoid accidentally filtering any future messages: 1. Click Mail, then Options 2. Click Junk email Protection 3. Click Safe List 4. Enter the domain: "clockabout.com.au" 5. Click Add Yahoo Accounts Please check your "Bulk Mail" folder. If you find our e-mail there, select the activation message and click "Not Spam." This will ensure future messages get through to you. Gmail Accounts Please check your "Spam" folder. If you find our e-mail there, select the activation message and click "Not Spam." This will ensure future messages get through to you. AOL Accounts Please check your "Spam" folder. If you find our email there, select the activation message and click "This is Not Spam." This will ensure future messages get through to you. Also to avoid accidentally filtering any future messages: 1. Click Mail in the toolbar at the top of your AOL window 2. Select Block Unwanted Mail 3. Click Custom Sender List 4. Select Allow only the senders and domains listed below 5. Enter this domain: "@clockabout.com.au" 6. Click Save Microsoft Outlook Users 1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options. 2. Select Safe Senders, and then Add. 3. Type "@clockabout.com.au" and click OK. 4. Click OK. Our Commitment to You! We do not send unsolicited emails and therefore go to great lengths to ensure our customer's privacy and security by the measures we take on our web site. The account registration and activation process is part of the security measures we have implemented to protect your information by ensuring that only legitimate customers can register and access our site. Should you require further information on how registration and activation works, please visit our FAQ section or should you require further assistance please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . |
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Bolt On Mounts
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